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Warrantee

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Money back Guarantee:

Size do not fit? or You do not like the colour? or something else does not correspond with the product(s) you have ordered?

Please, worry no more.

You can withdraw from your order without providing any reason within 14 calendar days from the day of delivery of the ordered item(s) to you, and we will fully refund you.

Personal help to solve your queries or issues:

100% customer satisfaction is very important to us.

If you do not feel satisfied with our service, please do not hesitate to contact us directly via e-mail or phone. Our customer service will make sure, your queries and issues will be solved as soon as possible.

Please contact us at:

email: garancia@playersroom.hu

telephone: +36 1 2209913

 

What you need to do, when your purchased product has a warantee issue?

Our products have 2 year warranty, which is divided into 2 periods. The first period begins right after purchase, and lasts for 6 months. In this period, every product failure or defect is assumed to be present upon manufacture, and the Seller is obliged to prove the defect or malfunction of the product was caused by the Buyer by non intended purpose or by inproper use of the product.

The second period begins from the seventh month, and during this period the Buyer has to prove the failure or defect of the product was present upon the product's purchase.

There are 2 stages for the Buyer the claim warranty rights.

In the first stage the Buyer can claim product's reparation or product exchange. The Buyer may choose one of the mentioned methods, but without cumulating any additional costs to the Seller. The second stage only applies, when product reparation or product exchange is not possible, or can not be done by the Seller. In the second stage, the Buyer may choose from price reduction or withdrawal from the purchase. Withdrawal can not be chosen upon insignificant failures or defects with no weight.

Please, find more information about our sales terms at the following link.